Privacy Policy

Effective Date: October 12, 2023

At Tekcel CNC Routers, a division of Tommotek (WA) Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information in compliance with Australian privacy laws.

1. Introduction

1.1 About Us

Tekcel CNC Routers, a division of Tommotek (WA) Pty Ltd, has a rich history dating back to 1983 when it was founded by Greg Thomson. Greg’s expertise in designing and building special-purpose production machinery led to the establishment of our company, specialising in CNC routing & design.

Since then, we have evolved to meet the changing needs of the industry, including the integration of personal computers into our technology. Our commitment to innovation and quality has remained unwavering throughout the years.

1.2 Scope

This Privacy Policy applies to the personal information collected, used, and disclosed by Tekcel CNC Routers in Australia. It explains how we handle your personal information and your rights regarding this data.

By accessing our website or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of personal information to provide you with our services, improve your experience, and meet our legal and business obligations. The types of information we collect include but are not limited to:

2.1 Information You Provide

When you interact with us, you may provide personal information, such as:

  • Contact information:
    • Name
    • Email address
    • Phone number
    • Postal address
  • Account information:
    • Usernames
    • Passwords
    • Other login details
  • Communications
    Records of your interactions with us, including customer support requests and feedback.

2.2 Information We Automatically Collect

We may automatically collect certain information as you use our website or services. This information may include:

  • Device information:
    • IP address
    • Browser type
    • Operating system
    • Other technical details
  • Usage information:
    Information about how you navigate and use our website and services, including:

    • Pages visited
    • Clicks
    • Other interactions

2.3 Information We Obtain From Third Parties

In some cases, we may receive personal information from third parties, such as business partners and service providers. We ensure that these third parties have obtained your consent or have legal grounds to share your information with us.

3. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

3.1 Providing and Improving Our Services

We use your information to deliver our products and services, respond to your requests, and enhance your experience. This includes:

  • Order processing
  • Technical support
  • Product improvements

3.2 Communication

We may use your contact information to send you important updates, such as:

  • Order confirmations
  • Product announcements
  • Service-related notifications

We may also use this information to respond to your inquiries and requests.

3.3 Marketing and Promotions

With your consent, we may use your information for marketing and promotional purposes. This may include:

  • Sending you newsletters
  • Product offers
  • Promotional materials

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in these communications.

3.4 Legal and Compliance

We may process your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

4.1 With Service Providers

We may share your information with trusted service providers who assist us in delivering our products and services. These providers are contractually bound to protect your data and use it solely for the purposes we specify.

4.2 Business Partners

We may share your information with business partners who collaborate with us to offer joint products or services. Before sharing your data with these partners, we will ensure that you have consented to such sharing or that there is a legitimate basis for doing so.

4.3 Legal Requirements

We may share your information when required by law, to comply with legal processes, respond to government requests, or protect our legal rights and the rights of others.

4.4 Sale or Merger

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Your Rights and Choices

5.1 Access to Your Information

You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us using the details provided in Section 8.

We will respond to your request within a reasonable timeframe.

5.2 Correcting and Updating Your Information

If you believe that the information we hold about you is inaccurate or incomplete, you can request that we correct or update it.

5.3 Deletion of Your Information

You may request the deletion of your personal information from our systems under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

5.4 Restricting Processing

You have the right to request that we limit the processing of your information under certain circumstances, such as when you contest the accuracy of the data or when we no longer need it.

5.5 Data Portability

Upon request, we can provide you with your personal information in a structured, commonly used, and machine-readable format. This allows you to transmit your data to another data controller or service.

5.6 Consent Withdrawal

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

5.7 Objection to Processing

You have the right to object to the processing of your personal information when we rely on legitimate interests as our legal basis for processing, and you believe your fundamental rights and freedoms outweigh our legitimate interests.

5.8 Marketing Preferences

You can manage your marketing preferences by unsubscribing from marketing communications using the instructions provided in those communications.

6. Security of Your Information

We take the security of your personal information seriously. We implement reasonable and appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction.

We continuously review and improve our security measures to adapt to evolving threats and industry standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. The specific retention periods may vary depending on the nature of the data and the purposes for which it is processed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, the practices of Tekcel CNC Routers, or your interactions with us, please contact us at:

Tekcel CNC Routers

A division of Tommotek (WA) Pty Ltd

Address: 64 Beringarra Ave, Malaga WA, Australia 6090


Phone: (08) 9248 6344

We will respond to your inquiries and requests promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this page and notify you as required by law.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information. By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy.

Your continued use of our services after any changes to this policy indicates your acceptance of those changes.

This Privacy Policy is effective as of the date mentioned at the beginning of the document. We thank you for entrusting Tekcel CNC Routers with your personal information and assure you that we are dedicated to safeguarding your privacy.